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Since its founding in 2019, PMT has been committed to putting customers first. Our latest technical service upgrade refines our technical support, after-sales, and maintenance processes. Here’s an overview of the key improvements and how they benefit our customers.
1. From “Problem Solving” to “Problem Prevention”
PMT’s 3D measurement solutions are trusted by leading enterprises across various industries worldwide. By analyzing thousands of cases, we’ve shifted our technical support model from reactive problem-solving to proactive problem prevention. This change minimizes device downtime and maximizes customer satisfaction.
Key Upgrades:
- Service Lifecycle Records: Each PMT device now comes with a complete digital service record, covering delivery, installation, training, maintenance, and repairs. These records are accessible at any time, ensuring full transparency.
- Cross-Department Collaboration: We have integrated technical support, customer service, and maintenance teams to deliver a seamless customer experience, achieving a 100% response rate.
2. A Breakdown of the After-Sales Process
- Technical Follow-Up Support: After training, customers receive an additional 3 months of follow-up support from PMT technical engineers.
- Continuous Support Tracking: After training, we conduct follow-up calls to ensure key concepts are fully understood, reinforce technical skills, and help optimize internal management at our site.
- Diversified Support Channels: PMT offers support via WhatsApp for real-time assistance.
Global: +86-1529 5618 055, Americas: +86-1996 2688 013, Europe: +86-1732 7757 762
Asia-Pacific: +86-1996 2688 013, Africa: +86-1732 7757 762
- Regular Training Course: PMT regularly organizes specialized courses, such as “Advanced 3D Measurement Technology,” to support continuous skill development for international customers and partners.
- Multi-Channel Repair Requests: Customers can submit repair requests through our official website (www.krhmd.cn), email us at info@pmt3d.com, or contact our WhatsApp after-sales hotline at +86 1377 1790 343.
- Emergency Support: For complex issues, our technical team activates an emergency response plan, providing continuous follow-up until the issue is fully resolved.
3. How We Ensure Your Core Needs Are Met?
PMT offers personalized “one-on-one” support channels. Should you encounter any issues, visit www.krhmd.cn to find relevant contact information and submit a message. For suggestions, requests, or collaboration opportunities, please use the “About Us – President’s Mailbox” section on our website. PMT is committed to responding within three working days to ensure your concerns are addressed in full.
